MADX Return & Refund Policy
Customer satisfaction is our priority. Read our guidelines for product exchanges, defect claims, and refund processing.
1. Return & Exchange Eligibility
Standard non-customized stock jerseys (Club, International, Retro, and Kids collections) are eligible for size exchange or return if they meet the following criteria:
- Item is unworn, unwashed, and in original brand-new condition.
- Original tags, authentic packaging, and barcode stickers remain intact.
- Claim is initiated within 7 days of receiving delivery from courier.
2. Custom Jersey & Personalized Item Restrictions
Jerseys customized with player names, custom numbers, uploaded logos, or bespoke sleeve badges cannot be returned or exchanged for size changes unless MADX made a printing error or delivered a defective garment.
3. Damaged, Defective or Incorrect Items
If you receive a defective kit, damaged fabric, or incorrect size/product, MADX will replace the item free of charge. Please record an unboxing photo/video upon receiving the parcel from the delivery agent.
4. Return Request & Inspection Process
- Contact MADX Support with your Order Reference Number (`#MADX-XXXXX`).
- Provide clear photos of the item, tags, and parcel packaging.
- Once approved, send the parcel via courier to our return office address.
- Upon quality inspection, your replacement kit or refund will be processed.
5. Refund Processing & Timelines
Refunds for online payment transactions (SSLCOMMERZ / bKash) are credited back to the original funding account. Refund processing timelines depend on bank gateway authorization. Please contact MADX support for the applicable return and refund conditions for your specific order.
Email Support: [Official MADX Email] | Customer Hotline: [Official MADX Phone]